STORE POLICY

RETURNS/EXCHANGES

     

We do not accept returns or exchanges on items or issue refunds due to the handmade nature of our products.

If an issue arises with your order, please contact us. We are happy to discuss repair options on a case by case basis.

All products have descriptions and photos. Colours may vary due to photos, screen settings and lighting. We do our best to portray colours to the best of our ability online.

Please read full product descriptions and ask questions prior to purchasing if needed.

If you have any questions, we're always happy to help.

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SHIPPING

     

Orders are typically processed within 3-5 business days. ​

Shipping costs are calculated at checkout. 

If you require your order by a specific date, please contact us before placing your order. 

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LEATHER CARE

     

All products are made by hand, start to finish and will never be "factory" perfect. Every piece is handcrafted from start to finish. Small variations are part of what makes each item unique.

Even if we try, no two will ever be the same, they will all have their own unique qualities. 

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Leather is a natural skin that retains moisture, dries out, can stretch, warp and crack without proper care. Over time, you may need to take measures to increase the longevity of your leather item such as cleaning, conditioning or resealing. Different kinds of leathers, have different qualities, each aging and wearing uniquely.

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While each item is sealed with a protective finish, it is not waterproof. Avoid prolonged exposure to water, including swimming, bathing, or heavy rain, as moisture can damage the leather and affect its appearance.

If your leather does get wet, let it naturally air dry, do not put in dryer or use heat. 

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We are not responsible for normal wear and tear, or for item wear due to misuse. Misuse includes overpacking, constant rubbing, getting the item wet or using the item for anything other than its intended purpose. 

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If for whatever reason you are unsatisfied with your purchase, please contact us as soon as possible, and we will work to resolve any issues.